Yes, a teacher can reschedule a lesson if it is missed. To reschedule a lesson:

• Sign in to the account. Go to "Lessons".
• The missed lesson will be listed under the "Lessons".
• Click on the "Reschedule Lesson" icon of the missed lesson.
• A pop-up box will open. Mention a comment for rescheduling the lesson for the student and click "Send".

To reach out to MamaTutor's support team, you may visit the contact page at https://mamatutor.com/contact or send an email to support@mamatutor.com.

Please note that response times for support inquiries may vary and may take up to 3 to 5 business days, based on the availability of resources.

The availability of time slots for booking with a tutor will vary depending on the individual tutor. Determining the number of time slots offered is at the tutor's discretion.

Typically three-time slots are offered for selection by the student: 30 minutes, 45 minutes, and 60 minutes. For group classes, the length of the class is generally set at 45 minutes.

Buy Gift Card: Both tutors and students can buy a gift card from the website to share with their friends and acquaintances after specifying the following details:

• Name
• From
• Message
• Gift Card Price
• Complete Payment

Once purchased, a gift card is sent to the buyer’s email ID from where they can further share it with their friends and acquaintances.

Redeem Gift Card

• All the gift cards can be redeemed on the website while making payments for the lessons.
• Once redeemed, gift cards cannot be redeemed again.

According to MamaTutor's policy, if a student experiences any technical difficulties during a lesson, they are required to report the issue to the tutor within 24 hours of the completion of the lesson. The student must provide all relevant information pertaining to the issue when making the report to the tutor. The tutor will then make a final determination on whether to grant a full or partial refund for the lesson or if the full fee for the lesson will be charged to the student. Should the student feel that the matter has not been resolved to their satisfaction, they may escalate the issue to MamaTutor's Support Team for further review.

Please note that MamaTutor's decision on these matters is final and non-reversible. MamaTutor will not issue refunds for circumstances beyond their control, such as poor internet connectivity, incompatible devices, or prohibited browser access.

Make sure your webcam and microphone are turned on in your browser if your video/audio functionality isn't functioning.

Users of Chrome:

1. In the URL bar of your browser's upper right corner, click the camera symbol.
2. You can see if the browser has access to your camera and microphone by checking the camera icon. It will be set to "Allow" if it has access, and "Block" if it does not. (https://support.google.com/chrome/answer/2693767?hl=en&co=GENIE.Platform%3DAndroid)

Users of Firefox:

1. On the browser's URL bar's upper left side, click the I icon.
2. You can see if the browser has access to your camera and microphone by checking here. The permissions will be set to "Allow" if it has access. (https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues)

We advise trying the following if you are having technical issues:

1. The first piece of advice, reload the page.
2. Clear your browser's cookies and cache, which is tip #2.
• How to Remove Cookies and Cache in Google Chrome, (https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop)
• How to Delete Cookies and Cache in Firefox, (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox)
3. Reopen the browser after closing it.
4. Terminate the session and reschedule it.
5. Restart your computer after closing it.
6. Call us or send an email to support@mamatutor.com to get in touch with customer service.

If you are unsuccessful, you can end the lesson early by selecting one of the icons in the classroom's upper right corner. You may choose to end the lesson early due to "technical issues" and provide a brief explanation of what transpired. Please be aware that we cannot offer refunds for technical problems that are beyond our control, such as slow internet, out-of-date browsers, etc.

For Teachers:

Our marketplace allows tutors to reschedule or edit details of the group classes before the student has enrolled themselves. Tutors are unable to amend or reschedule lessons once student registration has begun.

For Students:

Students can not reschedule the group class.

• Modern Chrome browser, which is advised.
• A current version of the Firefox (alternative) browser.
• Webcam and a laptop or desktop PC.
• Earbuds or headphones with microphones.
• Decent broadband connectivity [Minimum 4 Mbps].
• If possible, use a wired connection.
• To check your internet speed right now, click here.
• Public internet access is not advised, just like in coffee shops.

Please abide by the following advice to give your students the greatest possible user experience when using online classrooms.

• Up-to-date Chrome is a good browser to use.
• A current version of the Firefox (alternative) browser.
• Webcam and a laptop or desktop PC.
• Earbuds or headphones with microphones.
• High-speed broadband connectivity.
• If possible, use a wired connection.
• We recommend a minimum of 4 Mbps internet speed.
• Public Internet access is not advised, just like in coffee shops.

At MamaTutor, tutors have the flexibility to determine their own pricing for each time slot. They also have the option to offer discounts for bulk purchases of lessons. To set these discounts, tutors must specify the amount to be applied for different quantity ranges, such as 1-4 lessons (e.g. at Rs.2000 per lesson), 5-9 lessons (e.g. at Rs.1500 per lesson), and 10-100 lessons (e.g. at Rs.1200 per lesson). These pricing ranges are referred to as "Slabs" on MamaTutor.

In addition, tutors can adjust pricing based on the time and subject. To do this, navigate to the "Pricing" section within the tutor profile settings.

Our guidelines are clear-cut and easy to understand. They are created to safeguard our company, our consumers, and their sensitive financial and personal data when using our platform. Your account will be closed if you violate the terms. For additional information, please see our Terms of Use.

1. Only use our messaging system or live video chat to communicate with our students.
2. Email addresses, phone numbers, Skype IDs, WhatsApp IDs, and other information should not be shared, solicited, or used.
3. Do not insult our students, other tutor partners, or members of the MamaTutor staff in any way.

As a tutor on MamaTutor, you have the ability to offer special discounts to individual students. To do this, you can navigate to the "Students" tab in your dashboard. Here, you will see a list of your students and the option to add a discount percentage in the "Lock Lesson Offer(%)" column.

MamaTutor is a platform that encourages everyone to keep learning something new at ease every day. To fulfill that purpose, MamaTutor allows the tutors to take the lessons of their choice.

Every tutor at MamaTutor is a learner as well. You can utilize your earnings in learning other subjects at MamaTutor as well.

MamaTutor's pricing model is determined by the hourly rate set by each individual tutor. Tutors have the discretion to establish their rate based on factors such as their qualifications, experience, and expertise. Students are able to browse and compare the rates of different tutors to find one that fits their budget and requirements. Payments are processed through the platform, and MamaTutor applies a 20% commission fee on each completed lesson by the tutor.

Please note, tutors must set their minimum hourly rate at Rs. 1000/- for a one-to-one lesson and Rs. 500/- for a group lesson. The platform's average hourly rate ranges from Rs. 1500/- to Rs. 5000+/- for one-to-one lessons and from Rs. 1000/- to Rs. 2500/- for group lessons.

To create a group class, you have to go to the ‘Group Class’ tab under ‘Booking’. Click Add on the upper right corner. Clicking the button will open a form to fill in information related to the group class.

• You can fill in the required information like title, description, language, fees, date, time, and slot duration, and then click Save to save the entered information.
• The group class will then be added to the list.

Yes, there is an option for teachers to buy gift cards for their students. Both teachers and students can buy a gift card from the website to share with their friends and acquaintances.

To purchase a gift card:

• Sign in to the account. Go to "Buy Giftcard”.
• Click "Send Gift Card” and fill in the required details like your phone number, gift card amount, recipient name, and email address.
• Click "Send Gift Card” where you will be asked to choose your payment option.
• Select your payment option and then you will be redirected to the payment gateway. Complete the payment process and your gift card will be sent to the student.

To stand out as a tutor on MamaTutor, make sure your profile includes a profile picture, intro video, bio, and student reviews that highlight your skills and qualifications. This information will help attract potential students to book a free trial lesson. Maximize your exposure by sharing your profile link on social media and with personal contacts. By promoting your availability, you can make it easier for students to book lessons with you in the future.

Tip: To increase your chances of securing a student, it is advisable to promptly respond to inquiries and maintain an active online presence. It has been noted that students often reach out to multiple tutors simultaneously. By being quick to offer assistance and staying logged in, you increase your chance of being selected by the student.

To become a tutor with MamaTutor, follow these three steps:

1. Access the "APPLY TO TEACH" button located at the top of our website or navigate to the following link: https://mamatutor.com/become-online-tutor.
2. Enter your email address and select a password.
3. Complete the information form, upload the required documentation, and submit your application.

Go to the "Lessons" tab under bookings. You can use the filters available to search for "completed lessons”, "scheduled lessons”, "All” etc.

This view shows all previous, upcoming, and pending sessions.

You may also change the view to "LIST or CALENDAR”.

Go to "Lessons” and click "Enter Classroom” to start your lesson.

For a better user experience, follow the instructions!

• Make sure you’re using up to date Chrome browser (Recommended).
• Firefox (alternative) browser is up to date.
• A webcam and a laptop or desktop computer are required.
• Headphones or earbuds with a microphone are available.
• A broadband connection is preferred.
• Prefer a wired connection over wifi.
• We recommend a minimum of 4 Mbps internet speed.
• Public internet connections, such as those found in coffee shops, are not suggested.

After booking a lesson with a tutor, go to the "Lessons” tab in your learner’s profile dashboard.

Then choose the available time from the calendar on display and confirm the time and date.

Click "Confirm it”. Congratulations! Your lesson has been booked with the tutor. You will also receive a confirmation email with all the details of the lesson.

Note:*Make sure you have synced your Google account with your profile to receive calendar notifications as well.

The trial session is an opportunity for students and teachers to meet and assess their compatibility. During the session, teachers provide a brief overview of their teaching approach and students have the opportunity to ask questions. Trial sessions are 15 minutes long and are offered free of charge.

To schedule a trial session, students can follow these steps:

1. Find the teacher they wish to book a trial with.
2. On the teacher's profile page, click the "Book Free Trial" button.
3. Select a date and time from the teacher's availability calendar.
4. Confirm the booking on the checkout page by clicking "Confirm Order."

Once you have found the ideal tutor for your educational requirements, you can proceed to book lessons. The "Book Now" button on the tutor's profile can pay for these lessons. MamaTutor provides the following payment methods:

• Visa/Master credit/debit cards
• Union Pay card
• Mobile Wallets (Easypaisa, Upaisa)
• Bank Account

In the event that you wish to conclude a lesson ahead of schedule, you may do so and the lesson will be marked as complete. You have the option to provide a rating for the lesson or to report any issues to the teacher. It is highly encouraged for students to provide a rating after every lesson.

Should you encounter any issues during the lesson, you may report them to the teacher and request to reschedule. To do so, select an appropriate issue type from the list and provide a detailed explanation to the teacher for the purpose of rescheduling or requesting a refund.

Please be advised that if you need to conclude your session prematurely, it is important to communicate this to your tutor. If the issue with the tutor's resolution is not resolved to your satisfaction, you may escalate it to the MamaTutor support team. Ensure that all relevant information has been included in your escalation to the support team.

Please note that MamaTutor reserves the right to make a final determination based on the information available in the system.